Outlet Executive

旺角 (Wang Café, also translates to Prosperity Corner) was founded in 1953 along Bugis Street serving local-styled breakfast favourites – Kopi, Kaya Toast and Soft-Boiled Eggs. Over the years, our passion for traditional flavours and belief in warm service has won over our following of customers.

The ideal candidate has a take-charge personality and a talent for getting things done. As an outlet executive, you will oversee and direct operations at 1-2 retail locations with responsibilities involving sales, cashiering, staff management, customer handling and others. Your job will involve local travel between the outlets.

In summary, the candidate is responsible for meeting top-line revenue, cost control, people management & ensuring excellent food quality and service standards.

KEY RESPONSIBILITIES:

Operations Management

• Supervise and work with ground team to prepare each day activity and ensure that pre-prepped back-up supplies are always readily available
• Implement strategies (promotions, suggestive selling) to meet or improve financial performance
• Drive targets for Sales Revenue, Cost Management initiatives and monitors closely whether these targets are met
• Make-sure that in-stored displayed is maintained at high quality with maximum hygiene & cleanliness
• Enforce proper cashier and administrative systems which include daily cashiering, petty cash systems, staff working hours/payroll processing, ordering, filing of invoices, delivery notes and daily taking
• Enforce outlet audit by doing project shift checklist
• Deal with customers’ complaints
• Any other tasks as and when assigned by area manager/Asst Area Manager
• Required to prepare meals such as toast making and hot foods based on the companys SOPs.
• Preparation of hot and cold beverages from scratch and premix.
• Other work scope as required by business needs

Grow Sales Revenue & Business Layers

• Commit to driving top-line revenue to meet budgeted sales
• Understand trading areas and customer profile & reactions to grow revenue

Manage Budget, Profit & Loss Accountability

• Maximise cost-efficiencies and optimising profits in P&L Line items (especially related to Food & Paper Costs, Labour, Repair & Maintenance Costs)
• Commit to attaining Store Operating Profit Margin

Maintenance

• Day-to-day kitchen equipment cleaning & maintenance

Maintain Health & Safety Standards

• Maintain high standard of hygiene and cleanliness on both personal and operational level
• Ensure the staff always follow workplace safety regulations
• Compliance to the hygiene, health and food safety standards as expected and directed by the Company

Human Capital Management

• Provide emotional and technical support to outlet staff in order to build up motivation and morale
• Responsible for the Area’s service staff and implement service standards and workflow procedures
• Train and onboard new employees
• Nurture Outlet-in-charged / 2IC to groom Service Leaders
• Retain good staff count allocated to the specific store

• Preferably someone with Diploma in F&B or related courses
• Tech Savvy, hands-on with good problem-solving skills relating to food court operations and customer issues
• Ability to foster positive working relationships
• Perform a rotating shift of 8 hours including night shift.

Location: Changi Airport