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Customer Service Executive - Contact Centre (12 Month Contract)

OCBC Bank | Singapore | SG

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the OCBC Bank with the position of Customer Service Executive - Contact Centre (12 Month Contract) - OCBC Bank which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Service Executive - Contact Centre (12 Month Contract) - OCBC Bank below matches your qualifications. Good Luck: D

Customer Service Executive - Contact Centre (12 Month Contract) - (240000O0) As the Customer Service Executive (CSE) for Contact Centre, you will be…...

Customer Service Executive - Contact Centre (12 Month Contract) - (240000O0)


As the Customer Service Executive (CSE) for Contact Centre, you will be responsible for providing our Singapore customers prompt and personalized service when handling their queries from multiple channels over a full range of consumer financial products and services. In performing your role, you are also expected to comply with the bank’s policies and procedures as well as local laws and regulations.


Main duties and responsibilities

  • Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services

  • Respond to customers’ queries and concerns with the aim of achieving first call resolution.

  • Follow up promptly with customers to resolve issues

  • Provide customers’ feedback to respective business partners to improve customer experience

  • Introduce and educate customers on the self-service/automated banking channels.

  • Perform after- call administration work

  • Use customer service and sales skills to optimise customer satisfaction of each customer contact

  • Maximise opportunities to deepen customer relationship via upsell or cross-sell appropriate products and services


Qualifications

  • Possess a Diploma or Degree in any discipline

  • Has a passion for customer service

  • Able to work in a team

  • Able to speak and write good English

  • Ability to speak Mandarin is a must (to support the Mandarin speaking customer segments)

  • Able to work in a fast-paced and demanding environment

  • Able to commit to 24/7 rotating shift work, needs to be comfortable working night shift

  • Will be required to work 5 days in a week, including weekends and public holidays

  • Those without experience are welcome to apply

  • Banking experience will be an advantage


Application process

  • Please submit your personal particulars on the OCBC Careers site. You will receive an email upon completion if your profile meets the requirements. Please follow the instructions in the email.

  • Next, you will receive an email invite from impress.ai to talk to Buddy, a chat-based platform that we use for our initial screening process.

  • Learn more about OCBC and the role with Buddy. As part of the application process, you will be required to complete two online assessments and one video interview.

  • The recruitment team will be in touch with you if you’re shortlisted. Good luck!

Primary Location: Singapore

Job: Customer Service Executive

Organization: CFS Singapore

Schedule: Contractual

Job Posting: 20-May-2024, 4:47:16 AM


Information :

  • Company : OCBC Bank
  • Position : Customer Service Executive - Contact Centre (12 Month Contract)
  • Location : Singapore
  • Country : SG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service Executive - Contact Centre (12 Month Contract) job info - OCBC Bank Singapore above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service Executive - Contact Centre (12 Month Contract) job info - OCBC Bank Singapore in 20-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 20-05-2024

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