Employee Experience, Associate Director / Director

Edelman is a leading global integrated communications firm with over 70 years’ experience in helping business and organizations evolve, promote and protect their brands and reputations and build trusted relationships with their stakeholders. Currently, the employee has more material impact on business than ever before and as a result, one of our fastest growing and most impactful client offerings is Employee Experience. As the business environment changes and technology evolves, a top priority for boards, CEOs, and senior leaders is attracting, retaining and developing the right talent for their business. Our Global Employee Experience work shapes several critical elements of the employee experience:
Culture: Activating new ways of working to support the organization’s core purpose Change: Leading the organization through the upheaval and uncertainty of transformation Communications: Engaging and connecting employees in a modern, employee-centric way Singapore Employee Experience Ambition Join us now to help build this dynamic and business essential practice in Singapore and APAC. We are in a fast-growth mode and serving Singapore and global multinationals to strategically support their employee experience needs. Work ranges from organization-wide change management, strategic planning and internal communications support, culture change and more. A successful candidate will work seamlessly in a matrixed ecosystem. First, this candidate will partner closely with the Edelman Singapore CEO, who also oversees the APAC Employee Experience offering; second, they will be a member of the APAC and broader global Employee Experience team and, third, they will sit within the Edelman Singapore corporate team which is made of up of more than 20 consultants, and includes former journalists, senior in-house practitioners, government advisors and industry specialists as well as dedicated media and crisis experts who develop and deliver integrated communications strategies and programs for world’s leading brands. The Role We’re looking for a self-directed, experienced and entrepreneurial-focused senior team member who is passionate about strengthening the employee experience and can contribute to and expand the ongoing growth and development of our team and practice. A successful candidate will have at least 8 years of deep subject matter expertise, preferably as an external consultant, in one or more of the following domains: change communications, Mergers and Acquisitions (M&A), human capital strategies, culture diagnosis and communications, talent acquisition, employee engagement and/or strategic internal communications.
Further, the candidate must also demonstrate a passion and ability for people development by mentoring, motivating, teaching and coaching others.
The final designation of the role will depend on the years of experience of the successful candidate.
The key areas of responsibility are:

• Lead and own all aspects of client programs, including building strong client relationships, proactively delivering counsel to clients, developing strategic plans, overseeing day-to-day work program execution and the work of several team members, managing account budgets, staffing and work quality, integrating expertise from the broader Edelman network, and partnering with senior colleagues.
• Support business development, including new business, organic growth with existing clients, prospecting, and developing innovative new service offerings and approaches for our clients.
• Talent development for colleagues whom you manage directly or indirectly, serving as a role model and champion for development beyond the immediate team.
• Maintain strong internal and external networks and visibility through thought leadership, contributing to marketing efforts and identifying opportunities to increase team and capability profiles.
• Financial management, including negotiating contracts, supervising and forecasting account budgets, and managing invoicing, billing and client reporting.

Preferred Qualifications:

• A bachelors degree or professional qualifications in communications, business administration, organizational development, industrial psychology or a related discipline from an accredited college or university.
• Proven track record in employee engagement, change management or internal communications with large organizations, preferably as an external consultant.
• Experience working with and counseling senior management.
• Highly adaptable and able to work across several clients and projects, managing them all confidently and with a high level of competence.
• Experience managing clients – either at an agency, consulting firm or in-house as a communications/engagement business partner.
• Excellent planning, organizational and project management skills, particularly relating to the development and ongoing management of employee engagement programs.
• Solid knowledge of industry best and emerging practices.
• Interest in and ability to develop and train staff.
• Excellent verbal and written communication skills. Proficiency in the Japanese language is a plus.

A successful candidate will have experience in several of the items listed below:

• Designing and executing executive interviews, focus groups and workshops.
• Creating and telling a consistent, inclusive story that employees understand, support and feel proud to share with others.
• Developing change programs that help leaders and managers engage their teams with authenticity, credibility and consistency.
• Design and execution of Employee Value Proposition/Employer Branding programs.
• Deploying digital collaboration tools such as mobile apps, intranet portals, et. that help employees share ideas and learn from each other.
• Identifying the right communication channels and design to ensure messages reach employees in the most effective, appropriate and timely way.
• Leading change and culture communications including vision, values and purpose.
• Managing large-scale change and transaction support often caused by restructuring, mergers, acquisitions or divestitures.
• Drive new business proposals and presentations.