Backend Software Engineer - Customer Service Platform

About ByteDance
ByteDance will be prioritizing applicants who have a current right to work in Singapore, and do not require ByteDance sponsorship of a visa.

Founded in 2012, ByteDances mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us
Creation is the core of ByteDances purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. Thats how we drive impact - for ourselves, our company, and the users we serve.
Join us.

About
About Our Team The Customer Service Platform (CSP) is a team that integrate the product technology resources of the companys internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.

Responsibilities
1. Responsible for the product planning, goal setting, and strategy breakdown of the international e-commerce customer service system for ByteDances customer service platform.
2. Familiar with customer service operations, leveraging the capabilities of large models to enhance resolution and handling efficiency through AI-assisted agents.
3. Develop product solutions to address identified issues and collaborate closely with algorithm, customer service, operations, research and development teams to implement these solutions and achieve business objectives.
Minimum Qualifications
1. Bachelors degree or above, majoring in computer science, educational technology, or related fields preferred.
2. At least 3 years of experience in strategy products such as voice, NLP, including but not limited to intelligent dialogue, LLM, AIGC, and other areas.

Preferred Qualifications
Practical experience in intelligent assistance for customer service or international e-commerce business products is preferred.
Possess strong market insight, data analysis skills, clear logical thinking, and team collaboration spirit. Able to integrate resources from various parties to achieve product objectives with good innovation awareness.
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ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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